TERMS AND CONDITIONS FOR HOUSE CLEANING

Please read these terms of use carefully. By using our site and/or making a booking via email, phone, or online, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site and/or making a booking.

PAYMENT TERMS
Payment must be made before carrying out the work.

When requesting a price this is based on the information we are given and may vary slightly once seen, if there is any variation to the price or additional items are added then this will be advised on arrival before the clean starts.

1. SERVICE TERMS AND CONDITIONS (GENERAL)

1.1 Pricing, Parking and Congestion Charging
1.1.1 Prices quoted by Mister Broom Ltd are based on average condition of the property and completion times.
1.1.2 We reserve the right to amend the initial quotation if, upon inspection of the property or during the cleaning, the supervisor assesses that the job will take more time to complete, or should the Customer’s original requirements change. Any revised price will need to be accepted and paid by the Customer before additional cleaning work is carried out, If the customer doesn’t accept the new quotation for carrying out the work, you will receive your refund in the next 5 business days, and a travel fee will be discounted to the amount already paid.
1.1.3 We require a parking space or valid permit for one vehicle, or metered parking to be paid by the Customer in order to carry out any cleaning services.
1.1.4 The Customer is fully liable for paying any parking penalties incurred from any mistake or misinformation on their part.
1.1.5 The Customer will be responsible for any relevant congestion or charging fees if the property is situated within a charging zone anywhere in the UK.
1.1.6 At the time of booking, please notify us of any expensive items, including furniture, which may require specialist treatment or chemicals. This includes parquet and oak flooring, wooden work surfaces, and any other custom-made items.

1.2 Insurance and Liability
1.2.1 Mister Broom Ltd holds public liability insurance.
1.2.2 Any claim for damage must be reported to the Company within 48 hours of the cleaning service visit. “If there is no correspondence within 48 hours of your claim, we will close your complaint and will no longer be held responsible for it.”
1.2.3 We reserve the right to refuse disclosure of confidential company documents.
1.2.4 We shall not be liable for any third parties or their actions who enter or are present at the Customer’s premises during the cleaning visit nor any costs incurred by said third parties not being granted access. The cleaners cannot be relied upon to grant access to the property to any third parties.
1.2.5 Items excluded from the cleaning company’s liability include: cash, jewellery, art, antiques, and items of sentimental value. Refunds for items of sentimental/personal value will be made only at their current cash value.
1.2.6 We request that all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the cleaning operatives.
1.2.7 We are not responsible for any existing damage to the Customer’s property in the form of old stains/burns/spillages, etc., which cannot be cleaned/removed completely by the cleaning operative using industry-standard cleaning methods.
1.2.8 We are not liable for any damages caused by faulty products/equipment provided by the Customer.
1.2.9 We are not liable for any damages caused by faulty or broken items that lead to other damages.
1.2.10 Arrival times and cleaning times are an estimate. The Company will not be liable, under any circumstances, for missed/cancelled appointment costs or any other costs owing to delayed arrival or completion times.
1.2.11 Failure to make payment will result in Mister Broom Ltd registering your details with blacklist credit agencies. This will in turn have a negative effect on your credit rating.

1.3 Contracted Cleaners and Sub-Contractors
The Company reserves the right to use contracted cleaners and/or sub-contractors for any of its cleaning services without providing prior notification. Our standard cleaning guarantee will apply.

1.4 Claims for Damages
1.4.1 While our operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed.
1.4.2 In case of damage proven to be caused by the Company or one of its sub-contractors, the Company must be given the first opportunity to make good the damage using their approved maintenance contractor. Under no circumstances will we be liable for any damage where this is not permitted by the Customer, landlord, or managing agent.
1.4.3 In case of damage proven to be caused by us, the Company will repair the item at its cost. If the item cannot be repaired, the Company will rectify the problem by crediting the Customer with the item’s present actual cash value toward a like replacement. This liability applies only once the payment for the service has been received in full.
1.4.4 Where the damage results in the Company needing to make an insurance claim, the age of the broken or damaged item(s) will be taken into consideration when calculating its replacement value.

Additional Notes
The Company will take full responsibility for any damage to property/items during the cleaning service, as long as full proof/photographic evidence is provided to support the claim of damage. The Company may need 72 hours to investigate the claim. Any claims without evidence cannot be accommodated. If the claim is approved, the Customer will need to fix the damage or replace the item first (return the damaged item to the company if applicable) and then send us the photographic evidence with the receipt for the fixed damage/replaced items, along with your bank details. Full cost will be paid within 24 hours of receiving the requested details. The Customer will be put back into the position they were in before the loss occurred.

2. END OF TENANCY CLEANING TERMS AND CONDITIONS
2.1 General
2.1.1 For bedrooms larger than 20 square meters and living rooms larger than 40 square meters, the price will increase.
2.1.2 The Customer must ensure that all personal belongings are completely moved out, otherwise an additional £50 may be charged. Where belongings are present, our cleaning guarantee will not apply to that area.
2.1.3 Rubbish or waste removal is not part of our end-of-tenancy cleaning service and will incur an additional charge.
2.1.4 If the Customer is more than 30 minutes late, a late fee may apply.
2.1.5 The Customer is to ensure that hot running water and electricity are provided and that there are no blocked drains.
2.1.6 The price quoted is based on one single fridge freezer and one single oven. Larger appliances will incur an additional cost to clean.
2.1.7 If ladders are required to reach high areas, this must be stated at booking.
2.1.8 Cleaning of walls, mold on walls and ceilings, the inside of toasters, kettles, and other electrical appliances is not part of our end-of-tenancy cleaning checklist. Wall washing needs to be added at the time of booking.
2.1.9 Cleaning of vacuum cleaners, ironing boards, curtains, and other items left in storage cupboards is not part of our end-of-tenancy cleaning checklist.

2.2 Cancellations
2.2.1 You can cancel the service you have booked at any time and the following charges will apply depending on when you cancel the booking:
A: You can cancel your booking free of charge if you allow 24 hours or more before the job starts.
B: 30% of the total job value will be payable if you cancel within 24 hours of the job’s start.

2.3 Complaints and Cleaning Guarantee
2.3.1 No refund claims will be considered once the cleaning service has been carried out.
2.3.2 The Customer agrees to allow the Company back to re-clean and inspect any disputed areas/items before arranging a third party to carry out services or refusing to pay for the service.

3. CARPET AND UPHOLSTERY CLEANING
3.1 The Company shall not be liable for the shrinkage of carpets as a result of poor fitting.
3.2 The Company is not liable for any wear or discoloration of fabric that becomes more notable once dirt is removed.
3.3 Carpet Cleaning booked along with End of Tenancy Cleaning is not part of the 1-week hours guarantee that applies to End of Tenancy Cleaning.
3.4 We shall not be responsible for any damage caused by the Customer placing furniture on a carpet which has not completely dried.
3.5 The Company cannot guarantee the removal of pre-existing stains and/or any discoloration of the carpet.

4. PARKING SPACE AND PARKING FEE
Parking space for the vehicle used by the cleaners must be arranged by the Customer, and the parking fee is also to be covered by the Customer.

5. CONGESTION CHARGE
If the property is within the congestion charge zone, the congestion charge amount for the visits will be added to the total amount.

6. SHORT NOTICE ONLINE BOOKING
We require 24 hours’ notice for online bookings. We cannot guarantee the availability of a slot if 24 hours’ notice is not given.

Failure to make payment will want Mister Broom ltd to register your details with blacklist credit agencies. This will in turn have a negative effect to your credit rating.